Privacy Policy

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Effective Date: 17.08.2026
Last Updated: 17.08.2026

Care and Welfare Foundation ("Foundation", "we", "us", or "our") respects the privacy of visitors, donors, volunteers, beneficiaries, applicants, supporters, and other individuals who interact with us.

This Privacy Policy explains how information may be collected, used, processed, stored, and protected when you visit or interact with www.cwfoundation.in.

1. Information We May Collect

Depending on how you interact with the website, we may collect information such as:

A. Contact Information

This may include:

  • Name.
  • Email address.
  • Telephone/mobile number.
  • Postal address.
  • City, state, and country.
  • Organisation or institution name, where relevant.

B. Volunteer Information

When registering as a volunteer, we may collect information required to coordinate volunteer activities, such as name, contact details, educational or professional information where relevant, areas of interest, availability, location or preferred activity area, and emergency contact information where required for an activity.

C. Donation Information

When making a donation, we may collect information necessary for processing and acknowledging the donation, including donor name, contact information, donation amount, transaction reference or acknowledgement details, PAN, or other information where required for legal, accounting, reporting, or tax purposes.

Payment credentials such as card numbers, CVV numbers, UPI PINs, passwords, or banking credentials should not be submitted to the Foundation through ordinary website forms.

Payments may be processed through authorised third-party payment service providers.

D. Communication Information

If you contact us by email, website forms, telephone, messaging services, or other communication channels, we may retain information necessary to respond to your enquiry and maintain appropriate organisational records.

E. Technical Information

When you access the website, certain technical information may be automatically collected, depending on our hosting, analytics, security, and website technologies.

This may include IP address, browser type, device information, operating system, approximate location information, pages visited, date and time of access, referring website, and technical logs.

2. How We Use Information

We may use collected information for legitimate organisational purposes, including:

  • Processing and acknowledging donations.
  • Issuing receipts or donation acknowledgements.
  • Coordinating volunteers.
  • Registering participants for events and programmes.
  • Responding to enquiries.
  • Communicating programme updates.
  • Managing campaigns.
  • Maintaining organisational records.
  • Improving website functionality.
  • Understanding website usage.
  • Preventing fraud and misuse.
  • Maintaining website security.
  • Complying with legal and regulatory obligations.
  • Preparing reports and impact documentation.
  • Conducting legitimate fundraising and awareness communication, where permitted.

3. Donation and Payment Processing

Online donations may be processed through third-party payment gateways or payment service providers.

When you make a payment, your information may be processed by the relevant payment provider according to its own terms and privacy policy.

The Foundation does not request or intentionally collect sensitive payment authentication information such as UPI PINs, card PINs, internet banking passwords, or OTPs.

You should never share such credentials with Foundation representatives through email, telephone, WhatsApp, forms, or any other communication channel.

4. Cookies and Similar Technologies

The website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, maintain security, and provide a better browsing experience.

Cookies may be used for website functionality, session management, security, analytics, website performance, and remembering preferences.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not intend to sell or rent personal information to third parties.

Information may be shared with trusted service providers where reasonably necessary to operate the Foundation's activities, including payment processors, website hosting providers, IT and technology service providers, email or communication service providers, accounting and professional service providers, event or programme service providers, and government or regulatory authorities where legally required.

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

6. Legal and Regulatory Disclosure

We may disclose information where required or permitted by applicable law, including where necessary to comply with a legal obligation, respond to a lawful request from an authority, protect the rights or property of the Foundation, prevent fraud or misuse, protect the safety of individuals, or investigate suspected unlawful activity.

7. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

Users should never share passwords, OTPs, UPI PINs, card PINs, or banking credentials with anyone claiming to represent the Foundation.

8. Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including organisational, accounting, donation, legal, regulatory, audit, dispute-resolution, and reporting requirements.

When information is no longer required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal and operational requirements.

9. Children's Privacy

Our programmes may involve children and young people as beneficiaries.

Information relating to children will be handled with particular care and, where applicable, appropriate consent or authorisation will be obtained from parents, guardians, institutions, or authorised persons.

We do not intend for children to provide sensitive personal information through the website without appropriate adult involvement or consent where required.

10. Photographs, Videos and Testimonials

As part of our social-impact activities, the Foundation may document programmes through photographs, videos, testimonials, stories, and other materials.

Where required, appropriate consent or permission will be obtained before using identifiable information for public communication, subject to applicable law and organisational practices.

If you believe that your photograph, name, testimonial, or other identifiable information has been published inappropriately, please contact us so that we can review the concern.

11. Third-Party Websites

Our website may contain links to websites operated by third parties.

This Privacy Policy does not apply to those external websites.

We encourage users to review the privacy policies of any external website they visit.

12. Social Media

The Foundation may maintain pages or profiles on social-media platforms.

Interactions with those platforms may be governed by the privacy policies and terms of the respective platforms.

Information publicly shared by users on such platforms may be visible to others depending on the user's privacy settings.

13. Your Rights and Requests

Subject to applicable law, you may contact us regarding your personal information and request appropriate action where applicable.

Depending on the circumstances and legal requirements, you may request:

  • Information about the personal data we hold about you.
  • Correction of inaccurate information.
  • Updating of contact information.
  • Withdrawal of consent where processing is based on consent.
  • Deletion of information where legally and operationally permissible.
  • Resolution of privacy-related concerns or complaints.

Certain information may need to be retained to comply with legal, accounting, tax, audit, or other obligations.

14. Communication Preferences

If you receive newsletters, campaign updates, volunteer communications, or other non-essential communications from us, you may request to stop receiving such communications.

However, certain essential communications relating to donations, receipts, transactions, registrations, or organisational matters may still be sent where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be published on this page along with the revised "Last Updated" date.

16. Contact Us / Privacy Complaints

For questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact:

Care and Welfare Foundation
Website: www.cwfoundation.in
Email: admin@cwfoundation.in
Phone: 7094033355 / 66 / 77 / 88 / 99
Address: No. 1203, Phase II, Gurubrindhavan Garden, Vanagaram, Chennai – 600095

We will make reasonable efforts to review and respond to legitimate privacy-related requests.

By using www.cwfoundation.in, you acknowledge this Privacy Policy and the manner in which information may be handled as described above.